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Return Policy

Thank you for shopping at Express Vapow LLC. We want you to be completely
satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a
straightforward return policy to ensure a smooth and hassle-free experience. Please read the following guidelines
carefully:

Eligibility for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must
    also be in the original packaging.
  • Certain products, such as e-liquids, coils, and clearance items, may not be eligible for return due to health
    and safety reasons. Please check the product description for specific return eligibility.

Initiating a Return:

  • To initiate a return, please contact our customer support team at info@expressvapow.com within [number of days] days of receiving
    your order. Provide your order number and a detailed explanation of the reason for the return.

Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part
    (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method and retaining proof of postage for your records.

Inspection and Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, we will process your refund or exchange within [number of days] days of receiving
    the returned item.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable.

Exchanges:

  • If you wish to exchange an item, please follow the return process and specify the desired replacement in your
    communication with our customer support team.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately, providing clear
    photos of the product and packaging. We will arrange a replacement or refund for you promptly.

Non-Returnable Items:

  • The following items are non-returnable:
    • E-liquids, coils, and other vaping consumables.
    • Clearance or sale items.

Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we
    will process the cancellation and issue a refund. Once the order has been shipped, it will be subject to the
    standard return policy.

Policy Changes:

  • Our return policy is subject to change without prior notice. Any updates or modifications will be posted on
    this page.

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact
us at info@expressvapow.com.

Last updated: [Date]